Shipping Policy

Thank you for shopping with Imaan Collective! We are committed to ensuring your order arrives safely and in a timely manner.

Order Processing

Orders are processed during regular business days, Monday through Friday, excluding weekends and public holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information, when available.

Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your order and delivery location.

Estimated delivery times will be provided at checkout when available. Please note that delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Order Tracking

Once your order has shipped, you will receive an email containing tracking information, when available, so you can monitor your package's delivery status.

Please allow time for the shipping carrier to update tracking information after your order has been dispatched.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible at support@imaancollectivemw.com. We will do our best to accommodate changes before your order ships, but we cannot guarantee modifications once an order has been processed.

Lost, Stolen, or Delayed Packages

If your package is delayed, lost, or marked as delivered but has not been received, please contact us at support@imaancollectivemw.com so we can assist you in investigating the issue with the shipping carrier.

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately at support@imaancollectivemw.com with your order details and photos of the issue so we can evaluate the situation and make it right.

Returns & Exchanges

We offer a 14-day return policy from the date you receive your order. Items must be unworn, unused, with original tags and packaging, and accompanied by proof of purchase.

Sale items are not eligible for returns.

For complete information about returns, exchanges, and refunds, please refer to our Return Policy.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

Imaan Collective

Email: support@imaancollectivemw.com

Address: 430 South Hwy 6, Suite 117, Houston, TX 77079